+386 (0)3 703 88 30 / +386 (0)31 312 337 info@robust.si

General Terms and Conditions

Welcome to Robust d.o.o., hereafter referred to as splitter.si/trgovina. The website is managed by Robust d.o.o., an e-commerce provider (hereinafter referred to as “the provider”). All users are subject to the following general terms and conditions that must be followed. The general conditions are drawn up in accordance with the applicable Slovenian legislation. If you do not agree with the general terms above, please leave the site. We reserve the right to change the general terms and conditions on the website cepilnik.si/trgovina at any time with prior notice on the website. Any changes to the general terms and conditions are binding on users.

The user is anyone who registers free of charge in an online store.

Information about the provider is available at the link: http://www.robust.si

Prices and payment terms

All published prices are in EUR and contain VAT. Prices are valid for the purchase via cepilnik.si/trgovina online store and can be changed without prior notice. All prices apply at the time of ordering. Taxpayers are obliged to include their tax number upon registration.

Payment methods in the web shop splitter.si / trade

The seller must issue an invoice for delivery of goods or services and deliver it to the buyer. The buyer must assume the account and keep it immediately after leaving the office space.




Payment of selected goods can be settled in two ways:

– payment on delivery at the time of acceptance of the shipment; the buyer chooses a “pay-as-you-go” method when awarding a contract. At the time of accepting the order, we confirm it, sending the status “in the processing”. If the product is in stock, it will be dispatched within 3 business days (status “sent”), otherwise the buyer will be notified by e-mail or by e-mail. phone.

Delivery via Post of Slovenia or DPD: The buyer pays the goods upon receipt of the shipment, the cost of the postage, as well as the cost of a postal order, post office or post office in case you are absent when visiting the shipper. The cost of postage is charged according to the official price list of Pošta Slovenije or DPD, which can be found on the link: http://www.posta.si/seznam-dokumentov/799/Informative-papers or https://www.dpd.com/en/ home / products_in_stories / prices / dpd_cenik_paketna_dostava_po_sloveniji_in_sirom_sveta_za_pravne_osebe. Cost of postal / DPD money orders commission is charged by the Post of Slovenia / DPD for the payment service after delivery according to the official price list of Pošta Slovenije / DPD, which can be found on the link: http://www.posta.si/seznam-dokumentov/799/Informative-cenics and, https: // www.dpd.com/si/home/products_and_stories/cene/dpd_catalogue_package_for_slovenia_and_security_security_of_the_release.

– payment by pro forma invoice (Universal Payment Order UPN); the buyer chooses the “invoice” mode at the time of the awarding of the contract, whereby the user will receive a notice on the details of the order on the entered e-mail address, which includes all the payment details, whereby the amount of purchase through the bank or online bank is transferred to the transaction account SI56 3000 00001 1115 751, Sberbank banka dd On the basis of the budget, a legal or natural person can pay. For a faster process of sending ordered products, please send us a payment receipt. When accepting the shipment, the buyer must pay the shipping fee the postage charge, which is charged on the official price list of Post Office / DPD, which can be found on the link: http://www.posta.si/seznam-dokumentov/799/Informative-papers or https: / /www.dpd.com/si/home/produkti_in_storitve/cene/dpd_cenik_paketna_dostava_po_sloveniji_in_sirom_sveta_za_pravne_osebe.


Items are warranted as stated on the warranty card or in the invoice. The warranty is valid taking into account the instructions on the warranty card and when submitting an invoice. The warranty periods are indicated on the warranty card or on the invoice.
The warranty information is also provided on the product presentation page. If there is no warranty information, this information is not known at this time. In the latter case, you can contact us at tel: 031/819 788 and provide up-to-date information. The consumer can claim the warranty for products for which the warranty is mandatory and for those for whom a voluntary guarantee has been given. During the warranty period, the consumer may require the guarantor to remedy the error free of charge. If the error can not be eliminated or the company has not retired for a total term of 45 days, the consumer may request a replacement for a new free product.

The warranty does not cover:
– any design changes or upgrades not approved by the manufacturer
– manipulations in the non-compliance with the conditions required by the technical instructions
– improper use of the splitter and its equipment due to non-compliance with the instructions for use
– failure to comply with the basic instructions for safe working with the splitter and its equipment
– poor or irregular maintenance of the splitter and insufficient inspection of key vital parts
– if the splitter and its equipment are used by a non-educated or underage person or a person with insufficient psychophysical abilities.
– normal wear of the product
– mechanical damage (eg: damage caused by a sharp object, twisting, compression, falls, etc.)
– defects or damage caused by improper use of the product, i.e. by acting in violation of the manufacturer’s instructions for use
– errors due to factors beyond the reasonable reach of the guarantor
– does not cover errors arising from the use of the product for a purpose other than the intended one, or by a third party
– the warranty does not cover errors arising from the connection of the product with improperly installed or defective accessories
– The guarantee does not apply if the data on the warranty card or invoice has been changed or corrected

The real error

The consumer (user) may claim defects on the purchased goods from the guarantee or from a material error in accordance with the provisions of the Consumer Protection Act (ZVPot).

However, a consumer complaint may be claimed for any purchased product (which means that, due to a defect in a product for which no guarantee has been provided, the consumer can claim rights from a material error, and the same may be decided if he does not wish claiming the warranty for the product for which the warranty was given).
According to the Consumer Protection Act, the error is real:
– if the goods do not have the characteristics necessary for its normal use or for transport;
– if the goods do not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have known to him;
– if the goods have no qualities and distinctions which were explicitly or silently agreed or prescribed;
– if the seller has delivered goods that do not match the pattern or model, unless the sample or model was shown only for notification.

From the point of factual error, the consumer may advertise an error on the product at the seller within two months of the detection of a material error (for defects that appear on the product after two years of acceptance, the seller no longer answers), and at his own choice requires the elimination a mistake or repayment of the amount paid in proportion to the defect or replacement of the goods or the repayment of the amount paid. The consumer should describe in detail the error in the error message and allow the seller to inspect the product. If the error is not controversial, the company must comply with the consumer’s request as soon as possible, and no later than within eight days. If there is a dispute on the error, the company must provide the consumer with a written response within the same deadline. The form for establishing a real error is on the link: FORM FORM OF ERROR.

Limitation of liability

Robust d.o.o. is doing its best to ensure the promptness, accuracy and completeness of the information published on this website. Similarly, the company reserves the right to change the contents of the website without prior notice. Although the company seeks to provide accurate photographs of sales items, all photographs must be taken as symbolic. Photos do not provide the features of the article.

User registration process

The pages of the online store cepilnik.si/trgovina are available to both registered users as well as anonymous visitors to the online store. Each user creates his / her password for free registration. Each user ensures that he / she will have exclusive use of his / her own user name and password. his proxy.

Orders and pre-orders

The possibility to rent orders is 24 hours a day, every day of the year. Processing of the order starts immediately after receiving the order via the shopping cart. Upon completion of the purchase process, the user will receive a notice of receipt of the order by e-mail with all the necessary information about the purchase. In doing so, the buyer must pay attention to the correct input of data. The customer also receives an electronic message at the moment of dispatch of the goods. For delays incurred by the delivery company or for suppliers’ delays in the delivery of products, the service provider shall not be liable. When a user submits an order, it is considered that he / she accepts and agrees with the stated general terms and conditions. Online store splitter.si / trade does not bear any subsequent liability in the event that it is not in a position to supply a particular item or for an occasional delivery delay.
The step-by-step procedure (contract conclusion) is available at the link: http://cepilnik.si/trgovina/postopek-nakup

Right of withdrawal, return of products, repayment of payments

The user (stated exclusively for natural persons who acquire goods for purposes other than his / her gainful activity) has the right under Article 43. of the Consumer Protection Act to, within fourteen (14) days of the receipt of the goods, provide the bidder with an e-mail address info @ robust. he announces that he resigns from the contract, without having to state the reason for his decision. The only cost to be met by the consumer in the event of withdrawal is the cost of returning the goods. We do not accept shipment with ransom! Goods must be returned to the seller no later than 14 days after the canceled contract notice (purchase) has been sent. The customer cancellation form is available on the DEPARTMENT FOR DISRUPTION link. The products must be unused and undamaged and in their original packaging, which must be undamaged, otherwise the return of the goods will be rejected. In the event that a user orders two or more products at the same time, he / she is entitled to withdraw from the contract for individual products. The Bidder returns the entire purchase price as soon as possible, no later than 14 days from the receipt of the undamaged goods, whereby the purchase will be returned through the transaction to the TRR users. The buyer must return the goods to the address: Robust d.o.o., Arja vas 104, 3301 Petrovče. If the provider misses a refund payment, he must pay to the consumer, in addition to the statutory default interest, another ten tenth of the received payments for each completed thirty days of delay in repayment.

Product refund for legal entities

If you want an account on a business, you accept the terms and conditions of business that apply to businesses (the same conditions as for natural persons, but without the possibility of withdrawing from the contract within 14 days). We allow companies, sole traders and other legal entities to return items of items under warranty terms. Legal entities do not have the option of withdrawing from the contract within 14 days or refunding the purchase price, as is the case for consumers (natural persons).

Recovery of damaged shipments

In the event that the customer receives a physically damaged package or package indicating signs of opening, package with missing content, it should be advertised with the delivery service in the same condition as it was accepted (without adding anything to it or removing it) and initiating the complaint procedure with the delivery service by completing the complaint record. Together with the delivery service, we will endeavor to resolve the complaint in the shortest possible time.

Delivery, delivery and delivery of products

Products will be delivered to the user via the selected delivery service as soon as possible, within a period of five to ten working days. If you can not deliver the product at this time, we will immediately notify you according to your registered e-mail address or e-mail address. on the phone. Products in stock will be shipped within 3 business days. We do not carry out shipment on Saturdays, Sundays, holidays and during collective bargains. If the product is not in stock or that for any reason we can not ship the ordered product, we will notify you as soon as possible.

Delivery of products via Post Office of Slovenia / DPD:

In the event that you will not be able to reach the delivery of the shipment, you will receive a notification about the mails. In this case, you can pick up the ordered product at your local post office within 15 days. You will pay the bribe of the package upon delivery with cash to the postman, which will also charge you the cost of postage at the official price list of Pošta Slovenije, which can be found on the link: http://www.posta.si/seznam-dokumentov/799/Informative-papers and https: / /www.dpd.com/si/home/produkti_in_storitve/cene/dpd_cenik_paketna_dostava_po_sloveniji_in_sirom_sveta_za_pravne_osebe. At the same time, Pošta Slovenije / DPD will additionally charge you the cost of the commission for payment through the UPN form at the official price list. Acceptance on the basis of an identification document is possible exclusively from the person whose data (name and surname) were given when submitting the request for delivery.
If after 30 days of receipt of the order you do not receive ordered goods, we will send you a message via e-mail in which you can cancel or renew the order until the product is in stock. Shipping costs for orders up to 500 EUR are settled by the buyer and are charged at the Pošta Slovenije / DPD list, which is available on the following link: http://www.posta.si/seznam-dokumentov/799/Informative- https://www.dpd.com/en/home/products_and_stories/cene/dpd_catalogue_publishers_for_slovenia_and_security_second_laws. For orders above EUR 500, delivery is free of charge.

Archiving contracts

All concluded contracts between the supplier and the buyer are archived at the head office of the company Robust doo, Arja vas 104, 3301 Petrovče. All accounts will be permanently stored by the provider. The buyer can obtain a copy of the contract with the request by e-mail to info@robust.si.

Copyright protection

The content on the website spliter.si/trgovina is the property of Robust d.o.o .. any other copying, use, publication, distribution of online content or other content. of individual parts thereof, without the permission of Robust d.o.o. prohibited.

Complaints and disputes

For possible complaints, the e-mail address info@robust.si is available to the customer. The provider is struggling to fulfill its duty to establish an effective complaints handling system. The provider shall do his best to resolve any dispute by mutual consent. Otherwise, the settlement of disputes will be resolved by the competent court in Žalec.

Out-of-court settlement of consumer disputes

In accordance with the legal norms ROBUST d.o.o. does not recognize any performer of out-of-court settlement of consumer disputes as the competent court to deal with a consumer dispute that the consumer could launch under the Out-of-Court Consumer Dispute Resolution Act.
Robust d.o.o .., which as a provider of goods and services enables the online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Internet Dispute Resolution Consumer Platform (SRPS). The platform is available to consumers here.
The aforementioned regulation is derived from the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

We wish you a lot of pleasant and pleasant purchases!

Help and additional questions

In the event of any additional information and questions relating to our offer or use of the online store, please contact us at info@robust.si.

Date of issue of the general conditions: 08/12/2016.